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Jason Bloomberg

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The Surprising Secret To Stericycle’s Digital Transformation

The Low-Code/No-Code movement will disrupt all application development from the largest enterprise applications to small, throwaway apps, but this disruption is so dramatic that it is experiencing pushback from several camps – that is the conclusion of my recent article, The Low-Code/No-Code Movement: More Disruptive Than You Realize.

Product recalls require one-off apps: a perfect no-code use case

Product recalls require one-off apps: a perfect no-code use case

To add more color to this story, I recently spoke with Martin Dowdall, Vice President and General Manager of ExpertSOLUTIONS at Stericycle. Stericycle is best known as a medical waste destruction firm, while its ExpertSOLUTIONS division offers product recall services to automobile manufacturers and other firms that have to deal with unexpected, potentially catastrophic product recalls.

There are many steps to a recall process, but among the most important is the initial outreach to affected consumers. “A lot of what we do is communications,” Dowdall said. “Our key issue is getting people with their car into the dealership to get it fixed.”

Meeting this communications need for each recall required a different application for every event. “Whenever we get a new recall event, there’s always something people want to do differently,” Dowdall explained. “We needed unlimited configuration.”

However, as recently as a few years ago, ExpertSOLUTIONS faced a substantial roadblock. Since the company had grown through several acquisitions, its IT department was a mess.

Dowdall was forthcoming about the company’s challenges. “Our legacy environment has grown through buying companies,” he explained. “We have a hodgepodge of telephony systems, Notes, Domino, 12-year-old .Net apps, Microsoft SQL, Access, Excel – you name it, we got it.”

This all-too-common heterogeneity impacted ExpertSOLUTIONS’ ability to maintain existing applications, as well as to build new ones. “We tried to rewrite a legacy .Net app twice,” Dowdall continued, “And it failed both times.”

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2017/08/21/the-surprising-secret-to-stericycles-digital-transformation/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Microsoft and Zudy are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Jason Bloomberg.

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Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).