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Jason Bloomberg

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The Surprising Secret To Stericycle’s Digital Transformation

The Low-Code/No-Code movement will disrupt all application development from the largest enterprise applications to small, throwaway apps, but this disruption is so dramatic that it is experiencing pushback from several camps – that is the conclusion of my recent article, The Low-Code/No-Code Movement: More Disruptive Than You Realize.

Product recalls require one-off apps: a perfect no-code use case

Product recalls require one-off apps: a perfect no-code use case

To add more color to this story, I recently spoke with Martin Dowdall, Vice President and General Manager of ExpertSOLUTIONS at Stericycle. Stericycle is best known as a medical waste destruction firm, while its ExpertSOLUTIONS division offers product recall services to automobile manufacturers and other firms that have to deal with unexpected, potentially catastrophic product recalls.

There are many steps to a recall process, but among the most important is the initial outreach to affected consumers. “A lot of what we do is communications,” Dowdall said. “Our key issue is getting people with their car into the dealership to get it fixed.”

Meeting this communications need for each recall required a different application for every event. “Whenever we get a new recall event, there’s always something people want to do differently,” Dowdall explained. “We needed unlimited configuration.”

However, as recently as a few years ago, ExpertSOLUTIONS faced a substantial roadblock. Since the company had grown through several acquisitions, its IT department was a mess.

Dowdall was forthcoming about the company’s challenges. “Our legacy environment has grown through buying companies,” he explained. “We have a hodgepodge of telephony systems, Notes, Domino, 12-year-old .Net apps, Microsoft SQL, Access, Excel – you name it, we got it.”

This all-too-common heterogeneity impacted ExpertSOLUTIONS’ ability to maintain existing applications, as well as to build new ones. “We tried to rewrite a legacy .Net app twice,” Dowdall continued, “And it failed both times.”

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2017/08/21/the-surprising-secret-to-stericycles-digital-transformation/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Microsoft and Zudy are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Jason Bloomberg.

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Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.