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Kore.ai: Helping Enterprises Embrace Bots to Fuel Digital Transformation

An Intellyx Brain Candy Brief

The idea of using chatbots — or bots, more broadly — is not a new idea. Enterprise organizations have been using them in targeted support and sales applications for quite a while. Still, the early incarnations of these bots were simplistic and generally developed by outside firms, leaving enterprise organizations with no internal capabilities to deploy them more broadly.

Kore.ai has developed what they call their Bots Platform and which they describe as a platform-as-a-service that “enables companies and developers to design, create and deliver superior, highly intelligent, Natural Language Processing (NLP) enabled bots for use in any communication channel.”

The company designed the platform specifically for enterprise organizations and therefore offer such things as integration with Active Directory for authentication, a low-code approach to enable an organization’s existing developers to create bots and pre-built bots for a broad range of standard enterprise applications such as SAP, SalesForce, and ServiceNow.

Interestingly, they are advocating the use of bots not only in customer-facing sales and support functions, but as an internal productivity enablement tool. The foundation of their platform is a workflow engine that can not only answer inquiries, but also take actions and write to existing systems of record. Deployed across a wide range of communication mediums such as SMS, web, mobile, Facebook and Amazon’s Alexa, among many others, organizations can use it, for example, to enable sales people to update a client record via phone or text.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx client. None of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

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More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).