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Kore.ai: Helping Enterprises Embrace Bots to Fuel Digital Transformation

An Intellyx Brain Candy Brief

The idea of using chatbots — or bots, more broadly — is not a new idea. Enterprise organizations have been using them in targeted support and sales applications for quite a while. Still, the early incarnations of these bots were simplistic and generally developed by outside firms, leaving enterprise organizations with no internal capabilities to deploy them more broadly.

Kore.ai has developed what they call their Bots Platform and which they describe as a platform-as-a-service that “enables companies and developers to design, create and deliver superior, highly intelligent, Natural Language Processing (NLP) enabled bots for use in any communication channel.”

The company designed the platform specifically for enterprise organizations and therefore offer such things as integration with Active Directory for authentication, a low-code approach to enable an organization’s existing developers to create bots and pre-built bots for a broad range of standard enterprise applications such as SAP, SalesForce, and ServiceNow.

Interestingly, they are advocating the use of bots not only in customer-facing sales and support functions, but as an internal productivity enablement tool. The foundation of their platform is a workflow engine that can not only answer inquiries, but also take actions and write to existing systems of record. Deployed across a wide range of communication mediums such as SMS, web, mobile, Facebook and Amazon’s Alexa, among many others, organizations can use it, for example, to enable sales people to update a client record via phone or text.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx client. None of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

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More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.