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Jason Bloomberg

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Knoa: Providing Insights to the SAP User Experience

An Intellyx Brain Candy Brief

As I wrote about recently in NetworkWorld, SAP has set forth an ambitious agenda to become the digital transformation platform for the enterprise. Their view is that the rich transactional data that lives in their legacy application is the perfect foundation as enterprise organizations harness that data to transform the customer experience and their underlying business models.

But as that happens, the SAP user experience becomes critical — and something to which most organizations have little to no visibility. Knoa aims to change that.

The company’s user experience management platform for SAP enables enterprise organizations to monitor application interactions at a detailed level. Unlike most systems that do this from a back-end perspective and which primarily focus on application performance, Knoa identifies key experiential indicators such as the most utilized business processes, the adoption rate of new processes and poor interfaces which lead to decreased productivity.

They then pull in back-end transaction monitoring data to provide their customers with a full 360-degree view of the user experience. This information is rolled up into a set of both out-of-the-box and custom-built KPIs that enable enterprise organizations to more effectively plan their migration to the cloud and S4/HANA, identify adoption gaps and training opportunities and provide much more personalized support to their users.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

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More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).