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Jason Bloomberg

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DevOps Drives No-Cost Digital Transformation At Westpac New Zealand

The customer-driven, technology empowered business transformation we call digital transformation impacts every corner of the enterprise. Every process, every organizational unit, every piece of technology is subject to disruption.

You might jump to the conclusion, therefore, that digital transformation has to be expensive.

I have some good news for you: digital transformation doesn’t have to cost you a dime. In fact, it could actually save you money. Here’s a story that proves the point.

Westpac New Zealand’s Remarkable Transformation Story

At this week’s ChefConf, Chef Software’s annual customer conference and ground zero for the DevOps movement, I spoke with Dave Corlett, Head of Application Lifecycle Management at Westpac New Zealand Limited, about his bank’s digital transformation.

Westpac’s results were remarkable. “We didn’t need to spend money on transformation,” Corlett said. “It was based upon improved efficiency.”

Even more remarkable: unlike the similar story at DBS Bank in Singapore whose transformation efforts originated with the CEO, Westpac New Zealand’s efforts arose from the software development organization.

In other words, DevOps drove digital transformation for the bank as a whole. The starting point: changing the culture within IT. “We started with a ‘culture quest’,” explained Corlett. “It started with a question: ‘what would a great day at work feel like?’”

Reworking techie culture is a cornerstone of DevOps to be sure, but in Westpac’s case, this cultural shift had a laser focus on customer value. “Value only occurs in the heads of customers,” Corlett pointed out. “A measure of ‘structural efficiency’ is how much of every dollar invested goes to customer value.”

What about the rest of each dollar – the part that doesn’t go toward customer value? That portion represents waste – and eliminating waste was the key to the bank’s entire transformation.

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2017/05/25/devops-drives-no-cost-digital-transformation-at-westpac-new-zealand/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Chef Software is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Chef Software covered Jason Bloomberg’s expenses at ChefConf, a standard industry practice. Image credit: Scott Lewis.

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More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).