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Jason Bloomberg

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DevOps Drives No-Cost Digital Transformation At Westpac New Zealand

The customer-driven, technology empowered business transformation we call digital transformation impacts every corner of the enterprise. Every process, every organizational unit, every piece of technology is subject to disruption.

You might jump to the conclusion, therefore, that digital transformation has to be expensive.

I have some good news for you: digital transformation doesn’t have to cost you a dime. In fact, it could actually save you money. Here’s a story that proves the point.

Westpac New Zealand’s Remarkable Transformation Story

At this week’s ChefConf, Chef Software’s annual customer conference and ground zero for the DevOps movement, I spoke with Dave Corlett, Head of Application Lifecycle Management at Westpac New Zealand Limited, about his bank’s digital transformation.

Westpac’s results were remarkable. “We didn’t need to spend money on transformation,” Corlett said. “It was based upon improved efficiency.”

Even more remarkable: unlike the similar story at DBS Bank in Singapore whose transformation efforts originated with the CEO, Westpac New Zealand’s efforts arose from the software development organization.

In other words, DevOps drove digital transformation for the bank as a whole. The starting point: changing the culture within IT. “We started with a ‘culture quest’,” explained Corlett. “It started with a question: ‘what would a great day at work feel like?’”

Reworking techie culture is a cornerstone of DevOps to be sure, but in Westpac’s case, this cultural shift had a laser focus on customer value. “Value only occurs in the heads of customers,” Corlett pointed out. “A measure of ‘structural efficiency’ is how much of every dollar invested goes to customer value.”

What about the rest of each dollar – the part that doesn’t go toward customer value? That portion represents waste – and eliminating waste was the key to the bank’s entire transformation.

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2017/05/25/devops-drives-no-cost-digital-transformation-at-westpac-new-zealand/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Chef Software is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Chef Software covered Jason Bloomberg’s expenses at ChefConf, a standard industry practice. Image credit: Scott Lewis.

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More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.