Welcome!

Top Digital Transformation and DevOps Influencer

Jason Bloomberg

Subscribe to Jason Bloomberg: eMailAlertsEmail Alerts
Get Jason Bloomberg via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Related Topics: Agile Digital Transformation

Blog Feed Post

Fujitsu: Merging Augmented Reality and Service Management to Industrialize Field Services

An Intellyx Brain Candy Brief

Providing effective field services is getting harder for enterprise organizations in an increasingly complex world. Organizations must now deal with a vast range of technologies that demand specialized skills across geographical regions. This increased complexity slows the resolution of incidents as organizations struggle to quickly deploy appropriate resources with the necessary knowledge and expertise.

Fujitsu demonstrated a novel solution to this problem at this year’s Knowledge17 conference. Using predictive analytics, close integration with ServiceNow and their Augmented Reality visor, Fujitsu can automatically identify an impending failure, generate a request in ServiceNow, assign an engineer based on geographical location and expertise and then provide both ticket information and repair guidance to the engineer via their augmented reality visor.

Borrowing heavily from proven industrial applications of these technologies and approaches, Fujitsu believes that this approach can proactively eliminate incidents, reduce incident recovery time, increase engineer utilization and provide better employee performance metrics.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, AppDynamics, Dynatrace, and VMware are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.