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Jason Bloomberg

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Redwood Software: The Next Generation of Robotic Business Process Automation

An Intellyx Brain Candy Brief

While still quite nascent, the Robotic Process Automation (RPA) movement is already beginning to run into limitations. RPA utilizes software “robots” to simulate user activity and automate mundane business process tasks. Its early promise was evident, but like many other script-based approaches, RPA becomes increasingly fragile and requires significant maintenance as organizations attempt to scale its adoption.

Redwood Software takes a different approach. Rather than simulating user interaction, they automate entire back-office business processes directly using APIs, algorithms and other direct interactions, only relying on user simulation as a last resort. The difference in results, they claim, prove the superiority of their approach. According to their analysis, typical RPA implementations achieve between 15% and 30% productivity improvement. Using their process-based approach, they say that they can eliminate 80-100% of all manual process interactions.

Moreover, because they deconstruct complex business rules and logic rather than merely simulating user interactions, their automation is much more resilient and can intelligently handle process exceptions. Their aim, they say, is not to take out people and put in robots, but instead to take the robot out of the person and free them to do meaningful and more important work for the organization.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

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Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.