From the Author of The Agile Architecture Revolution

Jason Bloomberg

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Related Topics: Nastel Journal, Enterprise Application Performance, Agile Digital Transformation

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The Black Hole in Digital Performance Management

For today’s enterprises, digital performance means far more than a snappy website and mobile apps. In reality, end-to-end performance is critical to keeping customers happy and, in turn, achieving the strategic goals of the business.

End-to-end digital performance presents a tricky challenge, as every link in the chain must operate properly. Finding weak links quickly and resolving them immediately can be the difference between an online purchase and a lost customer.

The Rise of Digital Performance Management

To gain the necessary visibility, operations managers turn to a variety of monitoring tools. Web performance management for the front end, application performance management for keeping track of numerous apps, network management to ensure the underlying pipes are free from clogs—the list goes on.

This piecemeal approach to operations monitoring, however, has proven insufficient for that ensuring end-to-end digital performance meets the increasingly stringent requirements of today’s users. The result is a burgeoning new market category of digital performance management (DPM).

The goal of DPM is to raise the operations monitoring discussion above the technical weeds and focus instead on the success of business transactions. Whether it is a purchase on an ecommerce site, a balance inquiry on a mobile banking app, or a physician viewing the chart of a patient on her tablet, business success means the performance of business transactions as they traverse all of the components of a modern, digital enterprise environment.

For today’s enterprises, however, “modern” doesn’t mean “all new.” Modern digital enterprise environments are a heterogeneous mix of old and new somehow wired together to support the rapidly changing digital landscape. That wiring, in fact, is what keeps the lights on. Without it, all the flashy digital doodads will amount to naught.

What is that all-important wiring that keeps the transactions at the heart of flowing? Middleware.

Read the entire article at http://data-informed.com/the-black-hole-in-digital-performance-management/.

Copyright © Intellyx LLC. Nastel is an Intellyx client. At the time of writing, none of the other organizations mentioned in this article are Intellyx clients. Intellyx retains full editorial control over the content of this paper. Image credit: Leonid Mamchenkov.

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Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).