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Davos Highlights AI’s Massive PR Problem

As business, policy, and technology leaders gathered at the annual World Economic Forum in Davos, Switzerland this year, the rise of populism with Brexit in the UK and the election of Donald Trump in the US drove discussions about the pros and cons of globalization.

While globalization has improved the living conditions of vast swaths of this planet’s population, it has also led to shifting employment patterns, as jobs leave the US for China and other low-wage countries.

However, the Davos cognoscenti believe wage inequality is only part of the problem. Hand-in-hand with globalization is the topic of automation – seen as more of a culprit for increasing inequality than the usual scapegoat, low-cost labor.

Automation, in turn, drives the need for new skills in today’s economy, targeting traditional blue collar jobs in particular. “[Automation] particularly represents a challenge for people in our economy with low skills, particularly the older workers who don’t feel able to embrace and learn new skills and new technologies,” says Philip Hammond, the UK Chancellor of the Exchequer, according to an article in the Washington Post. “It’s living in a fool’s paradise to pretend that you can ignore this.”

Cecilia Reyes, chief risk officer of Zurich Insurance Group, echoes Hammond’s perspective. “Without proper governance and reskilling of workers, technology will eliminate jobs faster than it creates them,” Reyes says in an article for ComputerWeekly. “Governments can no longer provide historic levels of social protection, and an anti-establishment narrative has gained traction, with new political leaders blaming globalisation for society’s challenges.”

Technology leaders also realize that automation presents a challenge that business leaders must address. “It’s less about the replacement than the augmentation of the workforce,” according to Ayman Sayed, President and Chief Product Officer at CA Technologies. “We need to know to grow in a responsible fashion, so that all people can participate in the benefits of automation. We need automation as well as confident consumers to buy products.”

Read the entire article at http://www.forbes.com/sites/jasonbloomberg/2017/01/22/davos-highlights-ais-massive-pr-problem/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, CA Technologies is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Marcus.

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Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.