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Jason Bloomberg

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Evanios Brings ITOps and ITSM Together to Enable Predictive Support

An Intellyx Brain Candy Brief

The founders of Evanios wondered why organizations managed event monitoring and incident response in different systems — and if by bringing them together and applying a little machine learning they could predict events and their impact before they happened.

https://intellyx.com/wp-content/uploads/2017/01/logo-6-768x248.png 768w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-260x84.png 260w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-50x16.png 50w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-600x194.png 600w, https://intellyx.com/wp-content/uploads/2017/01/logo-6.png 877w" sizes="(max-width: 300px) 100vw, 300px" />Built upon the ServiceNow platform, the Evanios approach is to fully integrate event management, automated incident resolution, predictive analytics and monitoring directly into a unified workflow. The result is an intuitive and seamless model that enables IT organizations to move past the arbitrary separation between event and incident management and instead focus on the management of services from a business value perspective.

The integration of event and service management data enables them to auto-provision monitoring capabilities according to customizable rules such as the discovery of a new CI or the completion of a service request. They then integrate their in-product event data with any other available monitoring data. This automated and holistic approach ensures that organizations can simply and efficiently maintain their monitoring capability.

That, however, is only the beginning. By enriching this multi-source event data with traditional ITSM data from CMDBs, change records and historical information on previous actions and impacts — and then applying machine learning algorithms — they can provide IT organizations with a broad range of proactive and predictive capabilities. This approach enables them to score events, predict impending events, automate root cause analysis, predict service impacts and even compare predicted and actual impact both during an event and afterward.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

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More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.